Abby Riddle

Abby Riddle is the Senior Vice President of Medicare Operations for Independent Living Systems (ILS) and serves as Plan President for ILS’s Medicare Advantage Institutional and Institutional-equivalent Special Needs Plan, Florida Complete Care. Abby has more than 15 years of experience in government-sponsored healthcare programs. She provides strategic insights to support ILS’ expansion of managed care services to health plan clients nationwide.

Prior to joining ILS in 2020, Abby served as Assistant Deputy Secretary for Medicaid Operations with the Florida Agency for Health Care Administration (AHCA), functioning as the Florida Medicaid program’s Chief Operations Officer. Abby held several senior-level positions during her 15-year tenure with the AHCA, which included responsibility for Florida’s Statewide Medicaid Managed Care (SMMC) Program operations, MMIS, and Enrollment Broker functions.

Abby was a key Executive Branch staffer in the initial launch of Florida’s SMMC and served as an AHCA negotiator in the SMMC Reprocurement in 2018, which resulted in managed care contract awards valued at over $120 billion over a five-year contract term.